FAQ & Reviews

logo-mavmount

 Frequently Asked Questions

 Customer Feedback & Reviews

What is the MavMount™?

The MavMount™ is a complete system that allows for the DJI MAVIC drone to easily use a IPad, Ipad mini, Ipad Air, Nvidia Shield tablet, or any compatible tablet with the DJI Mavic drone.
.
Who made the MavMount™?
The MavMount was designed by a professional drone pilot who flies larger drones like the inspire 2 for movies and television, and wanted the same ability to use a larger screen on his Mavic, Spark, and AIR. 

What’s included?
.
The MavMount™ includes the CNC milled aluminum anodized mounting plate, a heavy duty aluminum anodized ball mount, and a strong spring loaded adjustable clamp for your tablet.You need nothing to make the MavMount work but your Mavic and your cable!

 

Why should I use an ipad/Nvidia Shield/tablet/iPad air?A cell phone is woefully small for composing a shot, getting exposure right, and really creating an amazing image or cinematic video. With a larger tablet you can see the picture much better, as well as use common light shielding accessories like a Hoodman sun shield. The Mavic is a compact unit, and DJI has done a great job of making a compact unit if that is the final/only use of the unit. But if you like to view a full sized video feed like the Phantom 1/2/3/4, and Inspire 1 series, you’ll want to upgrade your display for the Mavic with a MavMount.

 

Who is this for?

Anyone who wants a larger/ upgraded display, wants to use a hood for full cinematic control over exposure, professionals that must travel light, and Inspire/Phantom pilots who have grown accustomed to the advantages of a full sized tablet on other DJI drone models.

Why is it good to move the Ipad above the controller rather than below the controller?

Having a your telemetry display and FPV view below the controller is a lot like having your cars dashboard below the steering wheel. It is not intuitive, when the action is above and in front of you. Having the ‘dashboard’ in front of you is safer, and easier. Not to mention easier to read when it’s bigger! Another reason is correct balance. An unbalanced controller causes fatigue in the arms, and hands, which effects your fingers… and flying!

Here’s a video on that topic:
https://www.youtube.com/watch?v=pf39J7L3xtQ


How does it work?

DJI anticipated users wanting to use a larger tablet solution, so there is a USB plug below the controller that works nicely, and uses your existing iPad or Shield Tablet.

Can I use the ipad and DJI GO app from my Phantom 1/2/3/4 or Inspire 1 with the Mavic and this product?
YES! Absolutely. With our MavMount™ we now use the Ipad Mini and Shield tablets from our Inspire 1 and Phantom drones with the DJI MAVIC!

Will my controller sit upright with the MavMount™ as pictured?
Yes, the plate is counter-weighted so that the controller sits just as a Phantom or Inspire 1 and 2 controller sits. You can even fly with it sitting on a desk now!

I can’t see the information on the small controller screen.. Is that bad?

If you absolutely want to see the secondary redundant LCD display, you can use the MavMount in Dual Screen Mode… but the answer is no, you don;t need to see the redundant screen on the controller. The iPad or tablet replaces all of that information display on an easier, safer display. The information displayed on the controller is for someone who has chosen to fly with no display. It’s absolutely redundant when you use a display. A tablet shows all of the information from the controller and far more. It is the safer way to fly.

How Long does US shipping take?
Generally we try to ship same day or next, not as often on weekends. We ship from California, so depending on how close you are, transit times can be 1-5 days typically if there are no delays. We go only by the official USPS tracking information to inform us of delivery status.

If you need the Mavmount by a certain deadline, please order with plenty of time for it to arrive, we are not responsible for shipping delays.

How Long does International shipping take?

We ship via USPS 1st Class International, and USPS estimates it should only take 7-21 business days to most destinations. Most shipment do arrive in a timely fashion, however occasionally we see a package take up to one month or more to reach its destination. We obviously can’t control these delays and unfortunately can’t effect them in any way.

If you have a tracking number, you may check with customs or your local post office to make sure there have not been any delivery attempts or problems in import. This is something you’ll want to do if there’s a delay and is often the issue with a delayed package and can help immediately.

Unfortunately we do not have access to the inner working of your countries postal service or customs department, so we can’t tell you why something is delayed. We use the same tracking you do, and we’ve learned that all countries vary in their level of tracking abilities and what they report back to USPS.

Do you allow MavMount™ returns?
Yes, any MavMount in NEW condition can be returned for the value of the MavMount within 10 days of the delivery date (listed on the shipping companies tracking). There is a $7 restocking fee. other items are 25% restocking. Shipping is never refundable.

Authorized Distributors of Authentic MavMount™ products:

MavMount – Official Site: MavMount.com
AWestDroneParts : etsy
DJI Colorado Official Store
RMUS – Rocky Mountain UAV experts: rmus.com
multicopterwarehouse.com
Advexure.com
Navitronics.be

Note: Every one of these reviews is taken from e-mails, online forums, facebook posts, Instagram, or direct messages to us, and all I can say is THANK YOU to our awesome, supportive customers!


“Finally a U.S. made product and a quality one at that.” –
Heavysledz

Mavmount Team,
This mount is perfect and exactly what I was looking for! Just wanted to send over a quick word of thanks. Quality products are few and far between, and this is at the top in your category. Appreciate the mount you all have put together. Thanks again. -Dave Linteau

“Thank you for the quick reply!  You guys make a quality product at a great price point!  I always tell people to stay away from the cheap Chinese plastic mounts and spend the little more for a quality mount.” – Paul M.

Dear MavMount creator:

I bought MavMount 2 over this holiday season (along with some extra device brackets).

Absolutely first rate product. Reasonable pricing and excellent service. Thanks.

Best wishes (for us all) for the New Year,

EB Salt Lake City

Just wanted to comment on the Mavmount 2.0, “Well Done!” The best controller mount ever. I didn’t think flying the spark could be any more fun, but your mount makes it even more enjoyable. Thanks!!!!
-Steve

Cool. I must say, and I will say, that you have gone far and beyond what most would call customer service. Mavmount has proven that customer service is more than just answering a phone and fulfilling an order. Thanks again.
-T.S.

Just to say many thanks for my mavmount , tablet holder and lanyard , first class kit over the moon with it all .Ordered the item on the 9th March ,and was with me in the UK on the 17th .Keep up the good work .Best Regards John .
-JOHN GREEN

Your product is great! I initially had a mount made by PGY tech ( I own other products from that company that are also great). I hated it, it wobbled from left to right. I do a lot of research when I get a product and seeing all the positive reviews of the Mavmount really sold me on the product even though the exchange rate from U.S. money to Canadian money is not so great. Thank you!

-Eric Misson

Got my new plate today.  I really admire a company who takes the time and makes the effort to create a true quality product.  Thank you.

David Kropff

Received my order today.Thank you.Very pleased with the build quality of the mount.It is pleasing someone has pride in his work.
– Robert Wells, Australia


Hi there.

Just a quick email to let you know that the MavMount I ordered from you arrived safely.

I have to say that when I placed my order with you I also placed an order with a company in the UK just 45 miles from me and your order arrived at my door before theirs did.  Superb service and the MavMount is also yet another super product. I looked at a few ways to mount an ipad into the remote and I definitely made the right choice. Its a very well worked out product with fantastic build quality.

Many thanks for a great service.

Best Regards

Glen Smith ( A very happy customer)


 

“Just a quick email to say the mavmount arrived safely well within your estimate and what a sturdy quality piece of kit. Thank you and will readily recommend to others in Europe.”

Just received three mavmounts, lanyards, and Hoodman for IPad mini ! These mounts are incredible! DJI should offer them as accessories, it looks like part of the remote when installed. Thank You for the quick response to my requests !
-Craig L.

Just want to let you know I have really been enjoying my mount. I feel comfortable putting it in my book bag and it not breaking. You did a great job! Terrific shipping time. The best accessory hands down.

I could never go back to the phone setup. And it\’s really cool you use your product to do professional work. Best of luck.
– Brad franklin


Hi, thanks for the mavmount and tablet holder that arrived today. I am very impressed with the design and workmanship, and your attention to customers. Particularly pleasing is the balance of the rig when in use, and the rigidity of all elements. Best Regards, Martin Gain

Hi Mavmount,

Recevied my order today. Thanks for shipping so quickly
Great product. Very well made, look forward to using it.
Order – 13461

Thanks,
Bruce Chandley

“Thanks to you sir for a great product….!! I know a lot of drone owners will appreciate the functionality and longevity! I for one am very happy with my purchase! Thanks again!”
– OregonBatman

“I love my mavmount for iPad mini. Well balanced and looks great. A great product.”
-Richard

Thanks for the quick turn around and for getting the Mavmount to me. What a super well made product.  Love it!!
Regards,
David

Thanks for getting back to me. I bought one because without a doubt, hands down, you guys have the finest mount on the planet. I made the mistake of purchasing one of those cheap pieces of junk. The box it came in was better than the mount. I threw it away.
Cheers
-Roger L.

“Yippee, last week ordered, this week received …to good old Germany! Simply great! This brilliant fitting Mavic adapter, this excellent quality of the whole system, including MavLock, lanyard and the sun hood fort he Ipad. Many thanks for this innovative system! …wish you great success on this path of quality products & service. Looking forward to see the new gimmicks coming up :-))”

Matthias Donner


Hi
Just a quick message to let you know that my MavMount arrived in the mail today and it looks AWESOME.
Thanks so much for making an incredible product.

Now I would go out and try it except there’s a VERY strong wind blowing outside so it’s going to have to wait a little longer.

Once again, thank you for a great product.

Regards
Gary Tierney
Queensland,  Australia


“I know it’s personal preference but for me the MavMount rocks! Solid construction and well balanced. I received mine prior to getting my Mavic and can’t imagine using anything else.” – Kevin Cummings

I just wanted to let you know I received my Mavmount. It is exactly what I wanted and extremely well built. I love the color, smoothness, ease of use. Thanks for making a great product.

Tim Johnson
Johnson Precision Medical

“Got the mount yesterday, and wow, I am impressed.  The construction was flawless, the base is big enough for the shield to stand up on a desk, and the fit in the mavic controller was perfect. Thank you for designing and manufacturing a great product”. – Justin Q.

“I got the MavMount and it is ROCK solid.” – Flatlandor

“I just ordered the red mavmount 4.4-5.6″ tablet adapter.  Looking forward to the new set up… this plastic crap one I got off amazon is heading back to china!” – Bill

“Gotta say I love this mount.” – Chris R

“just let you know very nice bracket best I haven seen.  Thanks!” -George

I got the blue one a a little over a month ago..I had a 3D plastic one and my iPad mini slipped all over…this one has like a non slip grip and also has more room from the antennas. I like mine very much.” – Dennis Murry

“Received mine today and works awesome. I hooked up a lanyard line for safety and its a very awesome quality product made in the USA. Well worth the cost!” – Ralph in Huntington Beach Ca.

“Just got my mavmount. Everything about it is awesome. Thanks for making such a great product!”

-Brandon


After looking at all the available ipad mounts out there for my ipad mini I liked the MavMount the best, I just placed my order and looking forward to using it. Thanks for developing a high quality product!” – Nick Taylor


Hi Bill

The package arrived today.  I’d like to thank you for your help with my orders.  Everything was there and it is some high quality gear.  The mount fits so perfectly in the controller, the lanyard is one of the nicer lanyards I’ve seen.  And the hoodman gear is so much better in person than what the images portray.
So thanks once again!
Glen, Australia

“I’ve said it on this forum and the Facebook page as well, the MavMount rocks. Solid construction, adjustable and just plain great!” – Kevin Cummings

“Received mine a week ago is is totally heavy duty and extremely well balanced and functional, worth every penny” – Lightsout

“I bought the MavMount and it just arrived a couple days ago. After spending some time with it, I have to say, this thing is the REAL DEAL. It is extremely well made – a quality addition to your Mavic Pro. I looked closely at the other mounts, but the plastic is not the way to go. What I REALLY like about this is the adjustable nature of it. And no, it does NOT block the antennas. In fact, I’m also using one of the antenna boosters with the MavMount and no issues. Because of the adjustable feature of this mount, you can get it adjusted to where the “balance” is perfect in your hands. It feels awesome. Yes, it blocks the screen but who cares? Everything that is on the controller screen is on the tablet screen and it’s BIGGER so you can actually see it. Have an issue with your tablet app and need to see the controller screen in a hurry? Just twist the knob on the mount and swing the screen down toward you in an INSTANT. Done. While it does not have a hole for a lanyard, that’s no big deal either. I simply took mine, wrapped it around the shaft and hooked it to itself. Done. Works perfect. If you want a mount for your tablet, you can’t go wrong with this unit. It’s well made and will adjust to where it’s “just right” for everyone and it stays put. After having this thing, I’d be embarrassed to use one of those 3d plastic things. I’ve bought tons of stuff for my other drones (including my Turbo Ace Matrix) and I have to say this is one of the nicest, most well made pieces I’ve acquired. I don’t usually “sing the praises” of something, but this one deserves it. My only concern was the weight, but now that it’s in my hands, I worried for naught. It’s fairly light and it nicely integrates with the controller so that the whole package, weight wise, feels just right.” –Flatlandor

Received my Mav Mount and, just as expected and reviews suggest this thing is bullet proof! Outstanding Job! If you are going to make a $1,000 plus investment on a drone why would you consider anything else?

I had a single concern on my delivery. It seems that UPS might have handled the package a little to aggressively and there was a tiny chip on the Clamp itself. Sent a quick descriptive email along with a photo to Mav Mount support and, without as much as a 5 minute delay they offered me a Tracking number and assured me that a replacement was on its way. Sure enough days later I have the replacement. That’s Customer Service! DO Not look elsewhere–Mav Mount is what you want!- Erick Bruce

“Received the MavMount today, and as a manufacturing equipment maintenance/amateur machinist guy I can say this tablet holder mount is rock solid holding my iPad air 2. The Aluminum base plate and pivot post all CNC aluminum, the tablet holder can mount the tablet 2 different ways and is made of some kind of quality plastic material that has a nice latching mechanism and holds firm.The overall balance of the controller and iPad is natural and not clunky. I first bought the SKYRET tablet mount holder from amazon and it was all cheap plastic and could barely hold the iPad in place, I didn’t trust and tossed it on my garage junk pile. I also ordered a iPad stand alone holder and was going to attempt a DIY thing but found this and said forget that also. You couldn’t make this yourself for what you can buy it for and trust me I have access to the machines that do.” – Superdave5050

“Got my Mavmount today, and i must say compared to the 3d printed ones it is head and shoulders above them. Very sturdy with different mounting options depending on whether you want to see the controller screen or not… I have a lanyard with a small ‘D’ ring that snaps around the base of the ball mount supporting the weight of the controller, mount, and tablet so I don’t have to hold it the entire time… Everything including the tablet and sunshade fits in the Lowepro sling bag.” – F6rider

“Hi Bill,

Received this morning! All I can say is, wow! Much, much better than I had expected tbh! Extremely Happy!

I will post a quick review over on the RCGroups Mavic Owners thread as soon as I can (cannot see one on there yet). Hopefully that will get you a few more sales 😉
Thanks again!”

-Mark


“Got mine in the mail today. Nice, high quality stuff. It will be great. Just need that pesky Mavic to arrive so I can actually test the whole setup!” – Joe K.

“Hey… just thought I would write and let you know my MavMount arrived today! Thanks. Looks and feels very nice. My Mavic Pro should be arriving soon, and I will be doing somewhat of a review on YouTube about it. I am definitely going to give a hardy “Thumbs Up” on the MavMount! Using with an Ipad Mini 4.
 
I’ve seen several mounts advertised, but none as versatile and well built. So I will be bold and say it’s a hit!”
– Al B.

“I use the MavMount with an iPad Air 2 and Hoodman USA hood. Love the combo even if I do look like a dork while using it.
-DavidNDC

Mavmount:
Just a note to thank you for the great service.  Received the order below yesterday…..that is less than 48 hours from ordering which is pretty awesome.  Also the Mavmount is a great tool with the DJI Mavic Pro that I also received yesterday (was like Christmas Day!!).  I use the Mavmount with the Apple iPad Pro 12.9″ and a Aerial Drone Accessories Master Sunshade.  Works perfectly.  Being 65 years old, I need a “drive-in” screen….ha.  Your Mavmount is first class and do not have to worry about it breaking.  Best of all…. it is made in the USA!!

Best Regards.

Tom D.
Catawba Island, Ohio

“Right on man! Both your Mavmount and the Hoodman are quality products indeed! Without both, it was pretty much impossible for me to use the iPad Air with any amount of sunlight. Total game changers!”

-DavidNDC

“Hi Bill, just to let you know the mav mount arrived safely to Northern Ireland today. Very happy with it and pleased with the blue. Thanks again great quality product”. 
-Roy

“hi Al here I just received the mav mount off you I just wanted to say thanks heaps and nice product quick post.. THANKS AGAIN..

– Alan Standfield”


“sweet, I love my orange one but the blue really caught my attention.
Lately we as drone hobbyists/enthusiasts have seen a lot of less than high quality accessories flood the market. Even if someone has no interest in a mount. You have to respect the quality of the MavMount.
Thank you William for not sacrificing quality to bring a product to market.
Hats off!” – Jamison K.

“Received my Mavmount, and this thing is awesome! Looks great, and feels super solid.”
-Vimlossus


“After looking at all the available ipad mounts out there for my ipad mini I liked the MavMount the best, I just placed my order and looking forward to using it. Thanks for developing a high quality product!” – Nick Taylor

Hey Mate,

Just received the adapter and  wanted to say thanks for sending that out. The MavMount and the adapter work great together and are awesome products!

Thanks again!
-Marlon john

Just received your MavMount and it works GREAT!!  Thank you so much!!
Roger C.

Absolutely awesome product!!!
Thanks!
-Jody Reed

Hi
Received today, perfect! Just what I wanted, plus I can’t believe how quickly it arrived.
Thank you
James M.

Quick Note:

The mount, lock and lanyard arrived Saturday in perfect condition. The new Ipad fits quite well in the mount you sent.

I wanted to thank you again for your response to the last-minute gymnastics.

A real pleasure to do business with you.

Regards

David C.