Frequently Asked Questions
Customer Feedback & Reviews
|What is the MavMount?
The MavMount is a complete system that allows for the DJI MAVIC drone to easily use a IPad, Ipad mini, Ipad Air, Nvidia Shield tablet, or any compatible tablet with the DJI Mavic drone.
Who made the MavMount?The MavMount was designed by a professional drone pilot who flies larger drones like the inspire 2 for movies and television, and wanted the same ability to use a larger screen on his Mavic.What’s included?
The MavMount includes the CNC milled aluminum anodized mounting plate, a heavy duty aluminum anodized ball mount, and a strong spring loaded adjustable clamp for your tablet.You need nothing to make the MavMount work but your Mavic and your cable!Why should I use an ipad/Nvidia Shield/tablet/iPad air?
A cell phone is woefully small for composing a shot, getting exposure right, and really creating an amazing image or cinematic video. With a larger tablet you can see the picture much better, as well as use common light shielding accessories like a Hoodman sun shield. The Mavic is a compact unit, and DJI has done a great job of making a compact unit if that is the final/only use of the unit. But if you like to view a full sized video feed like the Phantom 1/2/3/4, and Inspire 1 series, you’ll want to upgrade your display for the Mavic with a MavMount.
Who is this for?
Anyone who wants a larger/ upgraded display, wants to use a hood for full cinematic control over exposure, professionals that must travel light, and Inspire/Phantom pilots who have grown accustomed to the advantages of a full sized tablet on other DJI drone models.
Why is it good to move the Ipad above the controller rather than below the controller?
Having a your telemetry display and FPV view below the controller is a lot like having your cars dashboard below the steering wheel. It is not intuitive, when the action is above and in front of you. Having the ‘dashboard’ in front of you is safer, and easier. Not to mention easier to read when it’s bigger! Another reason is correct balance. An unbalanced controller causes fatigue in the arms, and hands, which effects your fingers… and flying!
Here’s a video on that topic:
Can I use the ipad and DJI GO app from my Phantom 1/2/3/4 or Inspire 1 with the Mavic and this product?
Will my controller sit upright with the MavMount as pictured?
I can’t see the information on the small controller screen.. Is that bad?
If you absolutely want to see the secondary redunadant LCD display, you can use the MavMount in Dual Screen Mode… but the answer is no. The iPad or tablet replaces all of that information display on an easier, safer display. The information displayed on the controller is for someone who has chosen to fly with no display. It’s absolutely redundant when you use a display. A tablet shows all of the information from the controller and far more. It is the safer way to fly.
How Long does US shipping take?
How Long does International shipping take?
We ship via USPS Priority Mail International only, and USPS estimates it should only take 6-10 business days to most destinations. Most shipment do arrive in a timely fashion, however occasionally we see a package take up to one month to reach its destination.
If you have a tracking number, you may check with your local post office to make sure there have not been any delivery attempts or problems in import.
Unfortunately we do not have access to the inner working of your countries postal service or customs department, so we can’t tell you why something is delayed. We use the same tracking you do, and we’ve learned that all countries vary in their level of tracking abilities.
Do you allow MavMount returns?
Note: Every one of these reviews is taken from e-mails, online forums, facebook posts, Instagram, or direct messages to us, and all I can say is THANK YOU to our awesome, supportive customers!
Your product is great! I initially had a mount made by PGY tech ( I own other products from that company that are also great). I hated it, it wobbled from left to right. I do a lot of research when I get a product and seeing all the positive reviews of the Mavmount really sold me on the product even though the exchange rate from U.S. money to Canadian money is not so great. Thank you!
Got my new plate today. I really admire a company who takes the time and makes the effort to create a true quality product. Thank you.
Received my order today.Thank you.Very pleased with the build quality of the mount.It is pleasing someone has pride in his work.
“Just a quick email to say the mavmount arrived safely well within your estimate and what a sturdy quality piece of kit. Thank you and will readily recommend to others in Europe.”
I could never go back to the phone setup. And it\’s really cool you use your product to do professional work. Best of luck.
“Thanks to you sir for a great product….!! I know a lot of drone owners will appreciate the functionality and longevity! I for one am very happy with my purchase! Thanks again!”
Thanks for the quick turn around and for getting the Mavmount to me. What a super well made product. Love it!!
Thanks for getting back to me. I bought one because without a doubt, hands down, you guys have the finest mount on the planet. I made the mistake of purchasing one of those cheap pieces of junk. The box it came in was better than the mount. I threw it away.
“Yippee, last week ordered, this week received …to good old Germany! Simply great! This brilliant fitting Mavic adapter, this excellent quality of the whole system, including MavLock, lanyard and the sun hood fort he Ipad. Many thanks for this innovative system! …wish you great success on this path of quality products & service. Looking forward to see the new gimmicks coming up :-))”
Now I would go out and try it except there’s a VERY strong wind blowing outside so it’s going to have to wait a little longer.
Once again, thank you for a great product.
I just wanted to let you know I received my Mavmount. It is exactly what I wanted and extremely well built. I love the color, smoothness, ease of use. Thanks for making a great product.
The package arrived today. I’d like to thank you for your help with my orders. Everything was there and it is some high quality gear. The mount fits so perfectly in the controller, the lanyard is one of the nicer lanyards I’ve seen. And the hoodman gear is so much better in person than what the images portray.
So thanks once again!
“I’ve said it on this forum and the Facebook page as well, the MavMount rocks. Solid construction, adjustable and just plain great!” – Kevin Cummings
I had a single concern on my delivery. It seems that UPS might have handled the package a little to aggressively and there was a tiny chip on the Clamp itself. Sent a quick descriptive email along with a photo to Mav Mount support and, without as much as a 5 minute delay they offered me a Tracking number and assured me that a replacement was on its way. Sure enough days later I have the replacement. That’s Customer Service! DO Not look elsewhere–Mav Mount is what you want!- Erick Bruce
Received this morning! All I can say is, wow! Much, much better than I had expected tbh! Extremely Happy!
I will post a quick review over on the RCGroups Mavic Owners thread as soon as I can (cannot see one on there yet). Hopefully that will get you a few more sales 😉
Just a note to thank you for the great service. Received the order below yesterday…..that is less than 48 hours from ordering which is pretty awesome. Also the Mavmount is a great tool with the DJI Mavic Pro that I also received yesterday (was like Christmas Day!!). I use the Mavmount with the Apple iPad Pro 12.9″ and a Aerial Drone Accessories Master Sunshade. Works perfectly. Being 65 years old, I need a “drive-in” screen….ha. Your Mavmount is first class and do not have to worry about it breaking. Best of all…. it is made in the USA!!
Catawba Island, Ohio
“Right on man! Both your Mavmount and the Hoodman are quality products indeed! Without both, it was pretty much impossible for me to use the iPad Air with any amount of sunlight. Total game changers!”
“Hi Bill, just to let you know the mav mount arrived safely to Northern Ireland today. Very happy with it and pleased with the blue. Thanks again great quality product”.
“hi Al here I just received the mav mount off you I just wanted to say thanks heaps and nice product quick post.. THANKS AGAIN..
– Alan Standfield”
Just received the adapter and wanted to say thanks for sending that out. The MavMount and the adapter work great together and are awesome products!
Absolutely awesome product!!!
Received today, perfect! Just what I wanted, plus I can’t believe how quickly it arrived.
The mount, lock and lanyard arrived Saturday in perfect condition. The new Ipad fits quite well in the mount you sent.
I wanted to thank you again for your response to the last-minute gymnastics.
A real pleasure to do business with you.